At adc365, protecting your personal data is a core operational commitment, not an afterthought. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and what rights you have over your data as a player on our Bangladesh-focused platform.
Privacy at a Glance
These cards summarise the key principles governing how adc365 handles your personal information. The full legal text follows below.
adc365 collects only the personal data necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. We do not collect data for its own sake, and we do not acquire data from third-party marketing brokers.
All data transmitted between your device and adc365 servers is protected by SSL (Secure Sockets Layer) encryption. This applies to login sessions, deposit and withdrawal requests, KYC document uploads, and all live chat communications with our support team.
adc365 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with service providers is limited to what is strictly necessary for them to deliver services on our behalf, under binding data processing agreements.
You have clear rights over your personal data held by adc365, including the right to access, correct, delete, or restrict its processing. Requests are handled by our support team within a reasonable timeframe and at no charge for standard requests.
adc365 uses cookies and similar technologies to maintain your session, remember preferences, and analyse Platform usage patterns. We use only necessary and analytics cookies. We do not deploy advertising tracking cookies that follow you across unrelated third-party websites.
Personal data stored by adc365 is held on secured servers with access controls limiting exposure to authorised personnel only. Sensitive credentials such as passwords are stored using industry-standard one-way hashing. Payment card details are never stored directly on adc365 systems.
This Privacy Policy ("Policy") is published by adc365 ("adc365", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://adc365.app (the "Platform"). This Policy describes how adc365 collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who visit or use the Platform.
This Policy should be read alongside the adc365 Terms & Conditions, which govern the overall contractual relationship between you and adc365. By accessing the Platform or creating a player account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy is effective as of 1 January 2026. If you have questions about how adc365 handles your data, you may contact our support team at any time at [email protected].
adc365 collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of personal data we may hold about you are set out in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, NID / passport number, photograph | Account registration and KYC verification |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong) | Account registration and profile updates |
| Financial Data | bKash / Nagad / Rocket account number, bank account details, transaction history | Deposits, withdrawals, and payment verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically on Platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, navigation paths | Automatically during Platform use |
| Communications Data | Live chat transcripts, support email content, feedback submissions | When you contact our support team |
| Verification Documents | Copies of NID, passport, utility bills, mobile wallet screenshots | KYC and withdrawal verification requests |
We do not intentionally collect special category data (such as health information, religious beliefs, or political opinions). If any such data is incidentally included in communications you send to us, it will be disregarded and not retained in a manner that identifies it as special category data.
The majority of personal data adc365 holds is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawals, when contacting our support team, and when responding to surveys or promotional campaigns.
When you access the Platform, technical and usage data is collected automatically through server logs, session tracking technologies, and analytics tools. This includes your IP address, device identifiers, browser configuration, and interaction patterns with the Platform's interface and game lobby.
adc365 may receive personal data about you from third-party service providers in limited circumstances, including identity verification agencies used in the KYC process, payment processors (such as bKash, Nagad, and Rocket) confirming transaction details, and fraud detection services that cross-reference account activity against known risk indicators. Data received from third parties is used only for the specific purpose for which it was obtained and is not retained beyond that purpose.
adc365 processes your personal data for the following purposes:
adc365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
adc365 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and subject to appropriate safeguards:
Third-party vendors who process data on our behalf under binding data processing agreements, including payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), KYC and identity verification providers, customer support platform operators, cloud hosting and infrastructure providers, and fraud detection services. These providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to adc365.
Certified game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data such as a pseudonymous player identifier in order to deliver their games within the adc365 lobby. These studios do not receive your full identity or financial data.
adc365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, to respond to valid legal process, or to protect the safety and security of the Platform and its players.
In the event that adc365 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may form part of the transferred assets. Any successor entity would be required to honour the commitments made in this Privacy Policy.
adc365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or accounting obligations. The general retention periods applied by adc365 are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual.
adc365 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While adc365 takes data security seriously, no transmission over the internet or electronic storage system is completely immune from risk. In the unlikely event of a data breach affecting your personal data, adc365 will notify affected players and take appropriate remedial action in accordance with applicable legal obligations.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on return visits, maintain your session state, and collect information about how you interact with the site. Similar technologies include web beacons, local storage objects, and pixel tags.
adc365 uses the following categories of cookies on the Platform:
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from accessing secure areas of the Platform such as your account dashboard. Disabling analytics or functional cookies will not prevent Platform access but may affect your user experience.
As a player whose personal data is processed by adc365, you have the following rights. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a verifiable request.
Request a copy of the personal data adc365 holds about you, along with information about how and why it is processed.
Request correction of any inaccurate or incomplete personal data held in your adc365 account profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that adc365 restrict the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
Request receipt of your personal data in a structured, machine-readable format where processing is based on your consent or a contract.
Object to processing carried out on the basis of adc365's legitimate interests, including direct marketing, at any time and without providing a reason.
adc365 will not charge a fee for standard data rights requests. We may charge a reasonable administrative fee or decline to respond to requests that are manifestly unfounded, excessive, or repetitive. Where a request is declined, we will explain the reason and inform you of your right to escalate the matter.
The adc365 Platform is strictly for adults aged 18 and above. adc365 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an adc365 account or submitted personal data to the Platform, please contact us immediately at [email protected]. Upon verification of the report, adc365 will promptly close the account, delete associated personal data, and return any deposited funds in accordance with the process set out in the Terms & Conditions.
adc365 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or operational procedures. When changes are made, the revised Policy will be published on this page with an updated effective date at the top of the document.
Where changes are material — for example, a change in the categories of data collected or a new purpose for which existing data will be used — adc365 will provide notice to registered players via the email address on file or through an in-platform notification prior to the change taking effect. For non-material changes, continued use of the Platform after publication of the revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how adc365 protects your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which adc365 processes your personal data, please contact our support team using the details below. Our team operates 24 hours a day, seven days a week, with response prioritised for Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Live Chat: Available within your adc365 account dashboard after login.
Subject Line: Please use "Privacy Query" or "Data Rights Request" to help us route your message to the appropriate team.
Your data is protected. Now explore everything adc365 has to offer — cricket betting, live casino, slots, and more. All securely delivered to players across Bangladesh.